Refund Policy
Last updated: (to be added)
AlFasil is sold by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle takes the payment, issues the invoice and sends refunds.
Plans
- If AlFasil isn't right for you, you can ask for a full refund within 14 days of any plan payment, including a renewal. When we refund a plan payment, we also cancel that subscription, so your workspace moves to the Free plan; your documents and data stay in it.
- Cancelling stops future renewals. Your plan stays active until the end of the period you paid for.
Page packs
- You can ask for a full refund of a page pack within 14 days of buying it. When we refund it, we remove the pack's remaining pages from your workspace.
How to ask for a refund
- Open paddle.net, enter the email address you paid with, find your order and request a refund there.
- Or write to (to be added) with the email address you paid with and the order number from your receipt.
Refunds go back to the payment method you used. Where your local law gives you more rights, those rights apply as well.